Please wait...

Learn

Finding accredited CPD

Customer Service Skill Set (BSBSS00119)

Description

AMA Queensland Education and Training Institute, RTO 45101, presents you the Nationally Recognised Customer Service Skill Set. Provide exceptional customer experiences, strengthen relationships, and enhance service quality across diverse business environments.

Learning Outcomes

  1. Deliver and monitor a service to customers
  2. Process customer complaints
  3. Assist with customer difficulties
  4. Advise on products and services.

Details

Cost: Please refer to Provider's website.
 
Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information you should consult their privacy policy.
 
Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.

Provided by

CPD Activity Details
Topic
Health Services Administration
CAPE Aspects
Professionalism
Effective Year

Educational Activities (EA) - 25.0

Reviewing Performance (RP) - 5.0

Measuring Outcomes (MO) - 20.0

You have to log in to see the content of this module.

*Medical Board of Australia’s (MBA)’s Registration Standard: Continuing professional development (the Standard)