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This module is designed for managers, leaders, team leads and professionals who need to handle difficult workplace conversations with greater clarity and confidence. For medical and healthcare professionals, the ability to communicate clearly, give constructive feedback and address concerns early can support stronger working relationships, collaboration and team performance in demanding environments.

The module opens with an uncomfortable truth: almost every workplace problem can become smaller through one conversation, yet the conversation is often the one we avoid or handle poorly. You will learn to tell the truth in a way that can be heard, ask better questions that build capability, and move someone who disagrees without damaging the relationship.

The self-paced programme is built around three core sections with eight practical exercises. The first focuses on giving effective feedback. The second develops coaching, active listening and better questioning. The third explores disagreement, perspective-taking and finding the interests beneath different positions. These capabilities can help healthcare professionals communicate more effectively, strengthen accountability and maintain constructive relationships across teams.

The programme also includes five real-world case studies demonstrating how small changes in communication can influence whether information is heard, understood and acted upon. You will complete a pre/post survey measure to track changes and plan three real conversations to put the learning into practice.

The module includes pre/post survey measures to track changes, evidence-based content delivered in 10 to 20 minute pieces, activities to develop, embed and apply learning, trained speaking AI coach support, and a quiz providing a Certificate of Completion as evidence to claim CPD.

Learning Outcomes

1. Identify common patterns that prevent effective performance conversations, including delaying difficult discussions, indirect communication and unclear feedback
2. Apply the SBI (Situation, Behaviour and Impact) model to deliver clear, specific and constructive feedback focused on observable behaviour
3. Use coaching questions and active listening to help colleagues and team members find solutions and take responsibility for their actions
4. Manage disagreements by understanding different perspectives and finding common ground
5. Apply practical strategies to handle workplace conversations under pressure, build trust and improve performance
6. Use effective communication approaches to support collaboration, accountability and constructive working relationships within healthcare and professional teams.

Details

This is a self-paced online programme of approximately 1.5 hours, delivered across three core sections that progressively develop skills in feedback, coaching and active listening, and managing disagreement. It is designed around short, evidence-based learning segments of approximately 10 to 20 minutes, with exercises and opportunities to apply and embed the learning.

Participants complete eight practical exercises designed to develop communication capabilities and apply them to real professional conversations. The programme also includes five real-world case studies, a pre/post survey measure to track changes, and planning for three conversations to put the learning into practice.

No prior knowledge is required. The programme is suitable for medical professionals, healthcare professionals, managers, leaders and team leads across a range of professional environments. It is particularly relevant to those who need to give feedback, address concerns, navigate disagreement, coach others or maintain effective working relationships in high-pressure and collaborative settings.

A trained speaking AI coach is also available to support learning and practice. A short quiz is required for completion, with a Certificate of Completion provided as evidence to claim CPD.

A certificate of completion will be issued after the successful completion of the 20 question multiple-choice quiz which relates directly to the program's content.

Cost: Please refer to XVenture's website

Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information you should consult their privacy policy. Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.