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Communication Skills in General Practice is a comprehensive course designed to equip medical professionals with essential skills to enhance doctor-patient interactions. Presented by Dr. Hilton Koppe, an esteemed GP and educator, this course focuses on strategies for fostering meaningful communication while achieving better patient outcomes. The course consists of five engaging units:

Unit 1: Stages of Consultation – Steps 1-3
Learn to prepare for consultations, connect with patients, and effectively gather patient history. This unit emphasizes understanding the patient’s agenda and creating an environment of trust and empathy.

Unit 2: Stages of Consultation – Steps 4-6
Discover strategies to respond to patients’ thoughts, feelings, and expectations. Gain skills in formulating a diagnosis and communicating it effectively through clear, patient-centric education.

Unit 3: Stages of Consultation – Steps 7-8
Focus on behavior change and safety netting to ensure patients adhere to management plans and remain safe post-consultation. This unit introduces motivational interviewing and goal-setting techniques.

Unit 4: Stages of Consultation – Steps 9-10
Master the art of closing consultations and preparing for the next patient. Learn techniques to leave a lasting positive impression and ensure seamless transitions between appointments.

Unit 5: Putting it All Together
Integrate the ten stages of consultation into your practice using the Bagpipe Model, emphasizing compassion, respect, and empathy. Reflect on personal biases and explore readings on active listening and motivational interviewing to refine your skills.

This course blends theoretical insights with practical applications, supported by case discussions, recommended readings, and assessments. Whether you are an experienced practitioner or new to general practice, this course offers invaluable tools to enhance your professional journey.

Learning Outcomes

1. Apply communication strategies to optimise the effectiveness of history-taking
2. Apply communication strategies when outlining management plans in order to optimise the patient’s understanding, compliance and satisfaction.

Details

Cost: $195

Suitable for: All degree qualified medical practitioners.

Study mode: 100% online

Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information you should consult their privacy policy.

Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.