Finding accredited CPD
The Orientation to Medical Administration micro-credential provides a practical introduction to working in a private medical practice. Developed by AMA Queensland Education and Training Institute (AMAQETI), this self-paced online course explores the essential knowledge every medical administrator needs, including patient journeys, privacy and confidentiality, medical records, practice systems, Medicare, billing, compliance and patient follow-up processes.
This module explores privacy, confidentiality, documentation standards and the importance of record integrity.
Explore how systems interact, why data integrity matters and how administrative processes can impact patient safety, privacy and business operations.
Examine common scenarios involving third-party requests and provides practical guidance on when to disclose information and when to escalate concerns.
Gain knowledge into Medicare eligibility, Individual Reference Numbers (IRNs), bulk billing, private billing, assignment of benefits and the role administration staff play in supporting compliance billing processes
Learn how claims are created, transmitted, and managed, common causes of rejections and the shared responsibilities of administration staff, clinicians and practice managers in maintaining compliant billing workflows
Develop an understanding of eligibility requirements, card types, billing pathways and the additional compliance obligations associated with funded programs
Learn key information on authority prescriptions, concession entitlements, safety nets and the professional boundaries administration staff must maintain when responding to patient enquiries.
Explore responsibilities across the healthcare team, documentation requirements and best-practice processes for managing patient contact and escalation.
*Medical Board of Australia's (MBA)'s Registration Standard: Continuing professional development (the Standard)
