Learn

Discover how to design care services in collaboration with your patients. This one-hour free online Kickstarter webinar will cover the essentials of patient journey mapping, a powerful tool that helps visualise the end-to-end patient experience. The webinar covers:

• What is patient journey mapping? Understand the basics and significance of this innovative approach.
• Why patient journey mapping is gaining popularity in healthcare Explore the reasons behind its increasing use and effectiveness.
• How journey mapping aligns with Australian healthcare standards. Learn how this method supports compliance with national safety and quality health service standards.
• Why you should co-create a patient journey map with your customers. Discover the benefits of working directly with patients to create more effective, empathetic care services.
• How to get started with patient journey mapping Get practical tips and strategies to begin implementing patient journey mapping in your organisation.

Participants will receive a complimentary downloadable Kickstarter guide packed with practical tools to help them get started, including a patient journey mapping framework and the 5 steps to create a journey map. In addition, participants can access useful links and additional resources to fast-track the implementation of patient journey mapping in their practice. Plus, participants can access links to journey map examples and tools and the links to the quality and safety standards referred to during the webinar.  

Learning Outcomes

1. Review practice policies and procedures to implement a patient journey mapping process to improve patient safety, service quality, and experience
2. Review the steps to create a journey map for engaging with patients to identify ways to improve patient experiences and outcomes
3. Develop an action plan to respond to positive experiences, reinforce the connection between healthcare professionals and patients, and improve patient outcomes
4. Develop an action plan to respond to negative experiences and rebuild trust to improve safety, service quality, patient experiences, and outcomes 
5. Develop an action plan to prioritise experience improvement with the practice team to improve service quality and patient engagement.

Details

Breakdown of Learning Time:

• 60 minutes – watch the webinar
• 15 minutes – read the Kickstarter guide, including FAQs, action steps and tips.  

Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information, you should consult their privacy policy.

Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.