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The Managing Difficult Conversations module is aimed at all healthcare workers who are responsible for regular interactions with colleagues, supervisors, patients and patient’s families. This module aims to assist when faced with a challenging situation that requires a conversation that may be difficult. It supports learners in developing knowledge and practical strategies for conducting difficult conversations and as healthcare workers providing person-centered care. The course will take participants approximately 40 minutes to complete. You may start and return to the course at any time.

This module has been developed in partnership with St Vincents Health Australia, by modifying their "Frontline Management – Courageous Conversations" Module into an online training module, accessible for clinicians and health administrators from across the Asia Pacific Region.

Learning Outcomes

1. Explain the importance and benefits of conducting difficult conversations effectively, for individuals (including patients and colleagues), teams, families, and for your organisation
2. Describe the manager’s roles and responsibilities for this topic
3. Describe the stages of an effective conversation – planning, listening, addressing issues together, next steps after the conversation
4. Practise effective communication strategies – active listening, and reflecting content, meaning or emotions
5. Have an increased awareness of your own communication style.

Details

This activity is accepted by CPD Home as a Domain 1: Educational Activity in alignment with the CPD Home Program Guide 2024.  

Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information, you should consult their privacy policy.

Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.